Cookie &
Tracking Policy

What are cookies

Cookies and other similar tracking technologies are small text files or code placed on your device (e.g. computer, smartphone or other electronic device) when you use our website or app or view a message. Cookies allow a website or app to recognise a particular device.

Our use of cookies

We use cookies and other similar tracking technologies on our website and app. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit our website or use our app, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies and other similar tracking technologies, including a detailed list of your information which we and others may collect through cookies, please see below.

Why do we use cookies

We use cookies and other similar tracking technologies to:

  • recognise you whenever you visit our website or app (this speeds up your access to this as you do not have to log in each time);
  • obtain information about your preferences and use of our website and app;
  • carry out research and statistical analysis to help improve our content and services and to help us better understand our users’ requirements; and
  • make your online experience more efficient and enjoyable.

Types of cookie

The cookies we place on your device fall into the following categories:

  • Session cookies — these allow our website and app to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards.
  • Persistent cookies — these are stored on your device in between browser sessions. These allow your preferences or actions across our website or app to be remembered. These will remain on your device until they expire, or you delete them from your cache.
  • Strictly necessary cookies — these cookies are essential for you to be able to navigate our website and app and use its features. Without these cookies, the services you have asked for could not be provided.
  • Performance cookies — these cookies collect information about how you use our website and app, eg which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works.
  • Functionality cookies — these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.
  • Targeting cookies — also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. [They are usually placed by advertising networks with this Website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.]

The cookies we use

At Fika Community Limited we set and use some cookies ourselves but only on our site. We refer to these as first party cookies. When cookies are served by another domain or by one of our service providers we refer to them as third party cookies. Please see what cookies and other similar tracking technologies we use below:

First Party Cookies

Cookie NameDomainExpiryPurpose
_netfika.communityWhile the session is activeSessions are stored per-user in memory on the server. Sessions use a cookie (session key) to tie the user to the session. This means no "sensitive" data is stored in the cookie on the users’ machine.
_ga
_gat
_gid
fika.community2 years
1 minute
1 day
Sends anonymous aggregate reports about your site usage to Fika.
Cookie Consentfika.community1 yearThis cookie is used for getting your consent to cookies.

Third Party Cookies and other tracking technology

ServiceDescription
The Website is hosted on NetlifyThey are a supplier who is used but the only purpose is that they host the website. Log file hosted by them.
Google Analytics (_ga, _gat, _gid)This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.
We use CONSENT (gstatic.com) cookies - expires in 9 years.
Google Analytics for FirebaseGoogle Analytics for Firebase uses device identifiers to collect and store information such as number of sessions per user, session duration, operating system, device models, geography, first launches, and app updates.
Google AdSenseGoogle AdSense uses what is called a DoubleClick Cookie. We use this to help us to track the effectiveness of our marketing campaigns. It enables Google to serve our adverts on other sites based on your browsing history on our page and engagement with our adverts.
SendinBlueWe use SendinBlue cookies to store your contact details for our mailing lists and to send marketing emails.

This cookie is used when a user subscribes to a newsletter mailing list and expires in 5 years.
Firebase Cloud MessagingThe Fika app uses Firebase Cloud Messaging to send messages to its users. To do so, it sends a previously generated anonymous device ID (token) to Google so that we can identify app users and send messages to them. Information on the functionality of Cloud Messaging is available under https://firebase.google.com/products/cloud-messaging/
Firebase AuthenticationFirebase Authentication allows us to authenticate users to the Fika app. Every time a user signs in, the user credentials are sent to the Firebase Authentication backend and exchanged for a Firebase ID token (a JWT) and refresh token. Firebase ID tokens are short lived and last for an hour; the refresh token can be used to retrieve new ID tokens.
Firebase Cloud FirestoreFirebase Cloud Firestore is a hosting and backend service provided by Google Inc. Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service.
Firebase Crash ReportingCrash Reporting creates detailed reports of the errors in the Fika app. We use the platform to track app crashes as they occur and prevent future ones. Errors are grouped into issues based on having similar stack traces, and triaged by the severity of impact on users. We do not collect any personally identifiable information (such as names, email addresses, or phone numbers) with Crash Reporting.
Firebase A/B Testing (Remote Config)Firebase Remote Config is an A/B testing and configuration service provided by Google Inc. Personal Data collected: various types of Data as specified in the privacy policy of the service.

    Consent to use cookies

    We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to log in to our app).

    There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device.

    How to turn off cookies

    If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our website or app.

    To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, you can visit the third party website: www.allaboutcookies.org

    Mobile apps

    You can manage how our app accesses the services or information on your device by using the privacy settings on your device, such as turning off push notification and location services.